Polyglot AI Voice Agents
For service-based companies (Telcos, Banks, Utilities), the customer support phone line is a choke point. The volume of incoming calls far outpaces the number of available human agents.
The "Hold Music" Friction: Customers are forced to wait 30-45 minutes on hold just to resolve simple issues like a password reset or balance check. This destroys customer satisfaction (CSAT) scores.
Agent Burnout: Skilled human agents waste 80% of their day answering the same three repetitive questions, rather than solving complex problems that require empathy and judgment.
The Literacy Barrier: Many existing "automation" solutions rely on text-based chatbots. This excludes a massive segment of the population who are less comfortable typing or prefer the speed of voice communication in their local dialect.
We built an AI Voice Agent that sits in front of the human support team. It doesn't just "route" calls; it resolves them. By combining low-latency speech-to-text with a conversational AI core, we created a system that listens, understands, and acts.
Tier-1 Automation
The AI handles the high-volume, low-complexity tasks instantly. It can verify a user's identity, check an account balance, or schedule an appointment without human intervention. This deflects up to 60% of traffic away from the human team.
Accent-Aware Understanding
Standard voice models often fail with local accents or mixed languages (e.g., mixing French with local slang). We tuned the speech recognition layer to handle the specific linguistic nuances of our target market, ensuring the robot understands the customer the first time, reducing frustration.
Seamless Human Handoff
The AI knows its limits. If a customer is distressed or the query is too complex, the system detects the sentiment shift and instantly transfers the call to a human agent—along with a full transcript of the conversation so the customer doesn't have to repeat themselves.
Up to 60% of call traffic deflected from human agents
Customer wait times reduced from 30-45 minutes to instant resolution for Tier-1 queries
Human agents freed to focus on complex problems requiring empathy and judgment
Accent-aware recognition ensures first-time understanding — reducing customer frustration
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